Overview
If items purchased from https://rgbooks.net/ that are requested to be returned within 15 days of dispatch are eligible for full refund.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items:
- Gift cards
- Downloadable products
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
-
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
- Any item not in its original condition is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 15 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@rgbooks.net
Sale items
Only regular-priced items may be refunded. Sale items cannot be refunded.
Exchanges
We replace items only when they are defective or damaged. If you would like to exchange it for the same item then send us an email at info@rgbooks.net and send this item to our physical address or call us on +91 9414100334.
Cancellation
You can send your cancellation request with your order details to our email info@rgbooks.net and you can also cancel your order through Whatsapp or Call on +91 9414100334
But please note, that your cancellation request will be valid before 1:00 PM, immediately after placing your order. If your order is shipped with fast delivery facilitated orders then its cancellation request will not be valid.
Shipping Returns
To return your product, you should send your product to our physical address.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us by email at info@rgbooks.net for questions related to refunds, returns, cancellations, or any other query, or call us on +91 9414100334
